Director, Service Asset Configuration Management Lead

Job Title: Director, Service Asset Configuration Management Lead

GCL: F

Introduction to role:

Are you ready to lead the charge in redefining IT service delivery at AstraZeneca? As the Director of Service Asset Configuration Management, you'll orchestrate the development of strategic relationships with internal IT teams and strategic partners, ensuring that our IT services meet and exceed business expectations. Your mission is to drive service management activities, ensuring services align with Service Level Agreements and business requirements. You'll be at the forefront of developing performance measurement mechanisms to enhance IT's contribution to the business. Join us in providing world-class IT operational support, simplifying processes, and detecting outages before they impact our business.

Accountabilities:

- Define short, medium, and long-term strategies for the CMDB (ServiceNow).
- Chair governance boards focusing on CMDB and asset management.
- Oversee internal audits and manage plans to address findings.
- Implement service asset and configuration policies and standards.
- Engage collaborators to highlight the value of CMS/CMDB.
- Drive improvements in service asset and configuration processes.
- Define priorities and roadmap for ServiceNow and CMDB.
- Ensure continual Service Improvement methodologies are followed.
- Own Service Asset and Configuration Management process across AZ IS.
- Govern asset management using discovery and automation tools.
- Deliver an accurate CMDB and asset register for efficient IS estate management.
- First point of escalation for CMS/CMDB data quality issues.
- Define performance metrics for team management and effective delivery.
- Work with Business Performance team to track benefits case for CMDB.
- Run governance and plan releases for Service Management toolset configuration.
- Develop enhancements, upgrades, and fixes to ServiceNow toolset.

Essential Skills/Experience:

- Must have experience operating and maintaining Asset Management and CMDB (ServiceNow Preferred)
- Experience managing and developing Config management strategies in a global organisation
- Excellent stakeholder management skills
- Experience working and dealing with suppliers and vendors
- Technical knowledge of the ServiceNow platform is an advantage
- Good communication and relationship building skills
- Proven ability to work effectively in a matrix organization
- Experience in a globally distributed team environment
- A self-starter with high levels of drive, energy, resilience and ability to take the initiative
- Ability to analyse requests or issues and provide the best possible solution
- Ability to prioritize, re-schedule or adapt to changes
- Ability to make decisions in pressure situations
- Ability to work well in diverse, multinational teams and demonstrable ability to influence others to achieve positive outcomes
- ITIL training (preferred)
- Experience managing services and projects in an agile DevOps environment (preferred)
- Business Analysis experience
- Influencing and Innovation skills
- Good interpersonal skills and facilitation skills with the ability to work with others to achieve objectives
- Good written and verbal skills, fluent English
- High level of customer focus

When we put unexpected teams in the same room, we fuel ambitious thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we leverage technology to impact patients' lives directly. Our global organization is purpose-led, pushing the boundaries of science to discover life-changing medicines. We empower our business through pioneering digital technology platforms, data analytics, AI, machine learning, and more. Join us at a crucial stage in our journey as we become a digital and data-led enterprise. With investment backing us, there's no slowing down as we disrupt the industry and make a meaningful impact.

Ready to make a difference? Apply now and be part of our transformative journey!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.